PRACTO TECHNOLOGIES

Mobile UX ; UI & Product Design 

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Overview

Problem Statement

My brief was to propose features and the related UI, to make the application more engaging and to make the user use the application more often.

Context

The problem statement given to me was to re-think the mobile application’s homepage. At the time of my internship, the only major features of the app were to Book Doctor Appointments/Diagnostic Tests, Order Medicines & Chat with a Doctor. Since these features would not be used on a daily basis, the app downloads had stagnated after reaching a point.

Role

UX Designer

Tools

Sketch, Marvel

Duration

8 weeks

Team

Solo

My Redesign

Since Practo was a Health app, I proposed multiple additional features which would have a higher frequency of use. I added a reminder system for all things related to health in an effort to make Practo the one-stop-solution for all things health.

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Research

USER PERSONAS

USER DATA ANALYSIS

USER INTERVIEWS

User Personas

*click to expand.

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What were people saying?

I don't keep Practo installed on my phone since I need to search for doctors only like once or twice in a year.

I keep Practo installed on my phone since it feels good to know that you have your complete medical history with you at all times.

Engineering Student, 19

Business Owner, 54

Research Insights

THE APP WAS NOT ENGAGING ENOUGH

The app offered very few features. Besides, each of these features were used only sparingly by the users

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INADEQUATE USE CASE 

The service covered very few use cases, all of which were ‘premium’

LESS THAN OPTIMUM INSTALLS

Users access service via Google.

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LOW BRAND VISIBILITY

People did not recognize 'Practo' as their service provider.

My Concept

Goal:

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Result:

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My vision was to make Practo the one-stop-shop for everything Health.

Design

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THE HOMEPAGE

The main revenue earning features of Practo were kept right at the top, even in the redesign

Nutrition Guides and Activity Trackers were added to the application

A Blog and a Referral system too were added

REFERRAL SYSTEM

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