Mobile UX ; UI & Product Design
My brief was to propose features and the related UI, to make the application more engaging and to make the user use the application more often.
The problem statement given to me was to re-think the mobile application’s homepage. At the time of my internship, the only major features of the app were to Book Doctor Appointments/Diagnostic Tests, Order Medicines & Chat with a Doctor. Since these features would not be used on a daily basis, the app downloads had stagnated after reaching a point.
Since Practo was a Health app, I proposed multiple additional features which would have a higher frequency of use. I added a reminder system for all things related to health in an effort to make Practo the one-stop-solution for all things health.
USER DATA ANALYSIS
User Data Takeaways
INADEQUATE USE CASE
Service provided few and premium features.
LESS THAN OPTIMUM INSTALLS
Users access service via Google.
LOW BRAND VISIBILITY
People did not recognize 'Practo' as their service provider.
What were people saying?
I don't keep Practo installed on my phone since I need to search for doctors only like once or twice in a year.
I keep Practo installed on my phone since it feels good to know that you have your complete medical history with you at all times.
Engineering Student, 19
Business Owner, 54
THE APP WAS NOT ENGAGING ENOUGH
The service had very few features. In addition, each of these features was rarely required by users.